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AV Equipment Coordinator Technician

Position Details

Position Information

Position Title AV Equipment Coordinator Technician
Who We Are
At BCIT, putting people at the core of everything we do is paramount. This idea is the foundation of BCIT’s People Vision, which describes the Institute’s goals and priorities in respect to our people. In a complex and uncertain world, it’s vital our people feel valued, supported and connected. BCIT champions a culture of innovation and global progress through people’s imagination and creativity. With a competitive compensation package, great work-life balance, and career advancement opportunities, see why we’ve earned the title of one of BC’s Top Employers for over ten years running.
Position Summary
BCIT’s Learning and Teaching Centre is seeking a temporary, full-time (1.0 FTE) AV Equipment Coordinator Technician. This position is responsible for providing a wide range of audiovisual and related IT technical support services for BCIT’s main and satellite campuses. Duties include staging of special events, installation, trouble-shooting and maintenance of BCIT’s install base of AV equipment including; multimedia projectors, analog and digital audio and video equipment, laptop computers/mobile computer carts and AV control systems, as well as, demonstration of equipment operation, remote system monitoring and playing a functional role in securing AV assets. This position is also responsible for coordinating the annual capital AV equipment rollout which includes maintaining and updating the asset inventory, initiating and tracking purchase requisitions and maintenance records, and mentoring auxiliary staff with regards to circulation and rollout duties.
Duties & Responsibilities
DUTIES AND RESPONSIBILITIES:

Customer Service/Booking:
  • Provides timely and effective customer service to faculty, staff, and students operating the AV front service desk as needed, handling reservations and checkout of AV equipment using hard copy and/ or software systems.
  • Uses help desk software (e.g. Cherwell) to log, manage, and follow through on service requests via telephone, email or walk-in, refers client to other on or off campus services where appropriate.
  • Performs inventory checks to facilitate the circulation process.


Customer Service/Technical:
  • Responds to a wide variety of audiovisual requests, inquiries, and service calls from faculty, staff, and students throughout the various campuses. Examples include:
  • Data/overhead projector malfunctions.
  • Laptop/projector/display and control system issues.
  • Technical problems with microphones, camcorders, document cameras, control systems, ‘clickers’ (CPS hardware and/ or software), televisions, etc.
  • Performs client needs assessments, and provides demonstrations or instructions for clients as required.
  • Ensures all equipment is in good operating order prior to the client taking possession of the equipment.
  • May assist in delivery and set-up of equipment.
  • Advises clients on use of AV/IT technology and system best practices.
  • Performs a check of equipment, operating systems and files for any errors, malfunctions, service problems and missing items upon return.
  • Diagnoses equipment problems and determines best means for repair.
  • Coordinates authorized repairs by preparing paper work and following up with Purchasing or vendors/ suppliers.
  • Reconciles and tracks status of purchase requisitions and standing orders in Banner.
  • Enters equipment and service data into Cherwell/Archibus or other inventory systems and generates reports as required.
  • Maintains service records, parts inventory, files and reports as appropriate.
  • Prepares job aids for equipment operation and demonstrates operation of media production equipment to clients.
  • Monitors and handles cell phone calls to facilitate ad hoc trouble-shooting assignments.
  • Facilitates the entry of inventory data and work orders via mobile device, laptop or manually to keep data current.
  • Liaises with other institute departments and vendors as needed.

Customer Service/Evenings and Weekends:
As the assigned AV technician supporting part-time studies during weekday late afternoons/evenings and/ or Saturday:
  • Acts as the main contact for AV Services with potential for a flexible or modified schedule.

Rollout Coordinator Duties:
  • Coordinates the allocation of the AV capital rollout budget including; preparing draft proposals, monitoring and reconciling approved budget, initiating purchase requisitions, and preparing status reports.
  • Coordinates the rollout project including assigning tasks to AV technicians, developing the implementation schedule, setting and achieving milestones and escalating issues as required.
  • Liaises with BCIT end users to determine long range AV needs; this includes conducting life cycle analysis of current equipment and determining priorities for replacement or upgrade.
  • Conducts market research and analysis of new equipment in accordance with BCIT standards and industry trends.
  • In conjunction with the Purchasing department, participates in the tendering process for selecting of new vendors.
  • Interacts with ITS to ensure AV equipment is compatible with standard computer equipment.
  • Responsible for maintaining a secure room containing new AV assets; coordinates flow of these assets through various stages of receiving, engraving and dissemination across all BCIT campuses.
  • Maintains AV inventory using Cherwell or similar management system.
  • Mentors, provides guidance and assigns tasks to auxiliary help with regards to rollout duties, inventory and installations.
  • Provides Manager and Supervisor with regular updates on current status of rollout budget, equipment installs, problems, etc.

Technical/Maintenance:
  • Maintains AV workshops including day to day tidiness, requisitions for new or replacement tools, equipment and supplies.
  • Performs routine maintenance and minor repair of a variety of audiovisual equipment (e.g. circulation, staging, classroom equipment, etc.).
  • Performs various installations (e.g., hardware, software, programming) and assists in defining and planning the optimum integration layout of various AV equipment set-ups including:
    • Assembly/disassembly and combinations of video monitors/projectors/ carts.
    • Design, installation, and integration of AV equipment with computer equipment in instructor workstations, mobile installations (i.e.., smart carts, smart shop carts), etc.
    • Positioning or integration of AV workstations/podiums and equipment into workshops, classrooms, etc.
    • AV control systems (e.g., Crestron).
  • Liaises with ITS network services and other personnel as needed to achieve incident resolution.
  • Updates and maintains equipment usage instructions for equipment, rooms and web site information for distribution including liaising with suppliers, manufacturers, web content coordinators and end users.
  • Acts as the designated AV contact/ coordinator for specific vendor install activities as required.
  • Coordinates and supports IP videoconferencing.

Staging of Special Events:
Special event staging requests are requested through the Workflow Coordinator or Operations Supervisor. Staging assignments may occur at BCIT Burnaby or at off-campus locations such as satellite campuses, graduation at the Willingdon Church, and various other ad hoc situations. Staging duties include:
  • Making recommendations regarding equipment for special events and recommending rental equipment options (from in-house inventory and sometimes external rental equipment).
  • Physical on-site set-up and verification that the equipment is appropriate to the venue and working properly.
  • Operation of AV equipment during special events as required.
  • Providing equipment demonstrations to presenters to ensure that the presenters are able to operate the AV equipment.
  • Tear-down of equipment.
  • Arranging delivery and return of the equipment, if courier services are required.

Security Issues:
  • AV Service Technicians are responsible for maintaining the security of installed and circulating AV equipment, and must be vigilant in securing equipment and liaising with BCIT Safety and Security. AV Service Technicians are responsible for keys to all AV storage depots, instructor workstations, lecture theatres and to most offices, labs, and classrooms.

  • Undertakes related duties as assigned, consistent with the job grade of this position.
Qualifications
QUALIFICATIONS:

Definition:
The qualifications section for this position were developed using the approved job evaluation plan, agreed to between the BCGEU and BCIT. The qualifications represent the minimum qualifications required in the future (i.e. to be reflected in job postings) and do not reflect the incumbent’s existing qualifications.

Education:
  • Requires the equivalent of completion of specialized training programs of up to two year’s duration such as a Diploma of Technology or completion of a two-year full-time program from a Community College, preferably a certificate in electronics. Formal training in audio-visual services (i.e. industry training, seminars, associated credentialing such as electronics training or Certified Technology Specialist).


Experience:
  • Two years general technical experience plus two years’ practical current experience in a similar position (which includes experience with AV control systems, troubleshooting AV equipment, and experience with AV equipment inventory, circulation and repair software in a customer service context).

Software/ Computer Application(s):
  • Functional experience with various O/S, in particular, various versions of Windows, in order to facilitate the technician’s trouble-shooting/diagnostic role. Considerable knowledge/expertise in Microsoft Office programs (such as Powerpoint, Excel and Word). Considerable knowledge of Institute group-ware, as designated by BCIT, (such as Outlook, Cherwell, Archibus, WebCheckout, Crestron control systems and programming, Tandberg Management System, and web-applications). Working knowledge of IP videoconferencing. Commissioning of new installations or equipment including diagnosing network connectivity issues, software/ hardware conflicts, etc. Understanding of how AV equipment and computers are used together; an interest in and functional experience with personal computers is expected. Ability to update systems and software images in anticipation of software upgrades or security issues (e.g. attacks from peripherals). Ability to provide technical support for a range of audiovisual equipment.

Communication/ Interpersonal Skills:
  • Excellent interpersonal, communication (written/verbal), and customer service skills. Excellent teamwork skills and ability to use tact and discretion. Ability to translate technical data into client instructions. Ability to incorporate data into instruction forms suitable for use on workstations, portable equipment and on the secure area on the AV website.

Other Skills/Abilities:
  • Excellent problem-solving skills. Ability to prioritize tasks in a fast paced environment. Valid BC Drivers’ license. Ability to lift 20 lbs, work in confined spaces and work flexible shifts during the week (afternoons/evenings) and on Saturdays.
Additional Information
Benefits – Why you’d love working with us

  • Competitive pay
  • Minimum of fifteen days of vacation
  • Competitive employer-paid extended health and dental plan – take a look at our benefit plans!
  • Defined benefit pension plan with employer contributions
  • Professional Development funds and resources
  • Access to most BCIT Flexible Learning courses free of charge
  • Wellness and Employee Assistance programs
  • Complimentary membership with free access to the Fitness Centre, Gymnasium, and more


BCIT values diverse experiences, ideas, cultures and perspectives and is committed to fostering a diverse and inclusive workplace. As an equal opportunity employer, we encourage applications from members of all groups experiencing barriers to equity. If you require accessibility accommodations during any part of the application or hiring process, please contact RecruitmentAssistant@bcit.ca so we can best support you. Please note that all applications must be submitted via the careers page portal, email applications will not be accepted.

The British Columbia Institute of Technology acknowledges that our campuses are located on the unceded traditional territories of the Coast Salish Nations of xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh).
Salary Range Salary Grade 6; $54,603 - $59,099 per annum.
Additional Salary Information
External hires are initially placed at the minimum of the salary range with set progressions to the maximum as per the Collective Agreement. Salary prorated based on percentage and term of appointment.
Position Details

Posting Category Administration
School/Service Area Learning & Teaching Services-Media & Technology Services
Campus Location Burnaby campus
Bargaining Unit BCGEU Support Staff
Job Status Auxiliary in Temporary Appointment (BCGEU SS Only)
Full-Time/Part-Time Full-Time
Number of Vacancies 1
Anticipated Start Date 04/01/2024
Anticipated End Date 03/31/2025
Competition Information

Competition Number 24B396
Competition Open Date 03/13/2024
Competition Close Date
Open Until Filled? Yes
Quicklink for Posting https://careers.bcit.ca/postings/8218

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * What is the highest level of education attained?
    • GED
    • High School Diploma
    • Certificate
    • Diploma
    • Associates Degree
    • Bachelors Degree
    • Masters Degree
    • PHD
  2. * How many years of experience do you have in this type of position?
    • 0-1
    • 1-2
    • 3-5
    • 6-9
    • 10+
  3. * New employees to BCIT are initially placed at the minimum of the salary range with set progressions to the maximum as per the Collective Agreement. The salary is prorated based on percentage and term of appointment. Please select which statement best describes your situation:
    • I am a current BCIT employee, this is not applicable to my situation.
    • I am not a current BCIT employee and would be satisfied with placing at the minimum of the indicated salary range.
    • I am not a current BCIT employee and would not be satisfied with placing at the minimum of the indicated salary range.
  4. * This position is temporary with an anticipated end date. At the time of posting, there is no guarantee of extension past the anticipated end date.
    • I acknowledge that there is no guarantee of extension past the anticipated end date of this temporary position.
  5. * All positions at BCIT require on campus presence at the applicable campus location(s). This means the successful candidate must be able to and willing to relocate to the Lower Mainland. Please select from the following that best describes your situation:
    • I currently reside in the Lower Mainland
    • I do not currently reside in the Lower Mainland, however I am willing and able to relocate if found to be the successful candidate
    • I do not currently reside in the Lower Mainland and I am unwilling to relocate
  6. * At the conclusion of this appointment, you may be placed on BCIT’s Auxiliary list and eligible for auxiliary assignments. Auxiliary employees serve our various campuses, and may vary from a few hours to several months in duration. Flexibility and adaptability are necessary. Auxiliaries provide support where employees are absent due to sick leave, vacation, or to assist with heavy workloads. Due to the varying demand for services, there may be breaks between assignments, ongoing employment cannot be guaranteed. Please select from the following options:
    • Should I be successful for this temporary appointment, I am interested in being placed on the auxiliary list upon the conclusion of the appointment.
    • Should I be successful for this temporary appointment, I do not want to be placed on the auxiliary list upon conclusion of the appointment.

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents