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Junior Systems Analyst

Position Details

Position Information

Position Title Junior Systems Analyst
Who We Are
At BCIT, putting people at the core of everything we do is paramount. This idea is the foundation of BCIT’s People Vision, which describes the Institute’s goals and priorities in respect to our people. In a complex and uncertain world, it’s vital our people feel valued, supported and connected. BCIT champions a culture of innovation and global progress through people’s imagination and creativity. With a competitive compensation package, great work-life balance, and career advancement opportunities, see why we’ve earned the title of one of BC’s Top Employers for over ten years running.
Position Summary
BCIT’s Information Technology Services department is seeking a temporary, full-time (1.0 FTE) Junior Systems Analyst. This position will join the Service Delivery – Service Desk Team. This will be a one-year, temporary position. IT Services is a dynamic environment with a passion for service to our students, faculty, and staff. We have a rich professional development culture providing excellent opportunities for all team members.

This position works under general direction and occasional supervision, and will be responsible for providing first-level telephone, e-mail, and in-person support at the Service Desk for the BCIT community.

Shifts: Days of work for the position will be Monday through Friday and the 8-hour shift assignment (including an hour unpaid lunch break) will be typically scheduled between the hours of 12:00PM and 8:00PM. This is an on-campus position based out of the BCIT Burnaby Campus.
Duties & Responsibilities

  • Provide exemplary customer service and support
  • Problem determination, escalation, documentation and resolution.
  • Performing troubleshooting and support services using remote tools and/or at the client location, as per IT Services practices.
  • Logging and managing client requests & incidents within an IT service management system

Minimum Qualifications:
  • Institute of Technology diploma, or Bachelor’s Degree in science or business; or
  • A minimum of two years current relevant experience in an IT environment similar to BCIT; or
  • An equivalent combination of education, training, and experience.
  • Must have demonstrated general IT knowledge.
  • Proven commitment to providing and maintaining the highest level of customer service.
  • Effective oral and written communication skills.
  • Detailed oriented, proven analytical, and problem-solving skills.
  • Strong organizational skills and ability to meet changing priorities and multi-task, while meeting strict deadlines.
  • Must be a team player and work well with cross-departmental teams.
  • Ability to learn quickly and apply new knowledge and techniques.
  • Commitment to regular ongoing professional development (including specific IT skills, professional associations, and current industry trends).
  • High level of professionalism and ethics.

Desired Qualifications:
  • Customer service experience, preferably at a service desk, helpdesk or equivalent providing phone, email, and in-person support in a large enterprise environment.
  • Experience using incident tracking and remote desktop software in an enterprise environment.
  • Familiarity with Virtual Private Networks and experience supporting a hybrid work environment.
  • Experience supporting a variety of operating systems (including Windows and Mac OS).
  • Experience supporting M365.
  • Experience supporting email (MS Exchange/Outlook experience would be an asset).
  • Experience supporting end-user device hardware, printers and mobile devices.
  • Basic computer security knowledge, including support for MFA (Multi-Factor Authentication)
  • Familiarity with Automatic Call Distribution technology.
  • General knowledge of Active Directory.
  • Familiarity with wired and wireless networks and general knowledge of network infrastructure.
  • A+ and/or Help Desk certification(s) preferred.
A customer service focus is mandatory for success in this position.
Additional Information
Benefits – Why you’d love working with us

  • Competitive pay
  • Minimum of twenty-five days of vacation (or more, depending on your position)
  • Competitive employer-paid extended health and dental plan – take a look at our benefit plans!
  • Defined benefit pension plan with employer contributions
  • Professional Development funds and resources
  • Access to most BCIT Flexible Learning courses free of charge
  • Wellness and Employee Assistance programs
  • Complimentary membership with free access to the Fitness Centre, Gymnasium, and more

BCIT values diverse experiences, ideas, cultures and perspectives and is committed to fostering a diverse and inclusive workplace. As an equal opportunity employer, we encourage applications from members of all groups experiencing barriers to equity. If you require accessibility accommodations during any part of the application or hiring process, please contact so we can best support you. Please note that all applications must be submitted via the careers page portal, email applications will not be accepted.

The British Columbia Institute of Technology acknowledges that our campuses are located on the unceded traditional territories of the Coast Salish Nations of xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh).
Salary Range Salary Range: $56,965 - $72,364 per annum.
Additional Salary Information
Salary prorated based on percentage and term of appointment. Salary based on education, experience and placement criteria as outlined in the Collective Agreement.
Position Details

Posting Category Information Systems / Technology
School/Service Area Information Technology Services
Campus Location Burnaby campus
Bargaining Unit BCIT Faculty and Staff Association (FSA)
Job Status Temporary
Full-Time/Part-Time Full-Time
Number of Vacancies 1
Anticipated Start Date 11/06/2023
Anticipated End Date 09/17/2024
Competition Information

Competition Number 23FSA344
Competition Open Date 09/16/2023
Competition Close Date 09/30/2023
Open Until Filled? No
Quicklink for Posting

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * What is the highest level of education attained?
    • GED
    • High School Diploma
    • Certificate
    • Diploma
    • Associates Degree
    • Bachelors Degree
    • Masters Degree
    • PHD
  2. * How many years of experience do you have in this type of position?
    • 0-1
    • 1-2
    • 3-5
    • 6-9
    • 10+
  3. * Where a successful applicant places within the salary range is dependent on education, experience, and placement criteria as outlined in the Collective Agreement. Are you satisfied with being placed on this range?
    • Yes
    • No
  4. * All positions at BCIT require on campus presence at the applicable campus location(s). This means the successful candidate must be able to and willing to relocate to the lower mainland. Please select from the following that best describes your situation:
    • I currently reside in the lower mainland
    • I do not currently reside in the lower mainland, however I am willing and able to relocate if found to be the successful candidate
    • I do not currently reside in the lower mainland and I am unwilling to relocate

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents