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Manager, Change Management

Position Details

Position Information

Position Title Manager, Change Management
Who We Are
At BCIT, putting people at the core of everything we do is paramount. This idea is the foundation of BCIT’s People Vision, which describes the Institute’s goals and priorities in respect to our people. In a complex and uncertain world, it’s vital our people feel valued, supported and connected. BCIT champions a culture of innovation and global progress through people’s imagination and creativity. With a competitive compensation package, great work-life balance, and career advancement opportunities, see why we’ve earned the title of one of BC’s Top Employers for over ten years running.
Position Summary
BCIT’s Information Technology Services department is seeking a regular, full-time (1.0 FTE) Manager, Change Management. This position leads the development of a change management practice at BCIT. Devises change management strategies and standard practices, managing their implementation and ensuring they support a robust integration and transition between the Institute’s changes to systems, processes and people practices. Leads stakeholder analyses, change impact and readiness assessments. Establishes change metrics, maximizing adoption, utilization and proficiency. Works closely with the Institute leaders at all levels and acts as a coach to ensure leaders understand their roles in managing change, adoption, and reinforcement.
Duties & Responsibilities

  • Leads the development of a change management practice at BCIT, including processes, standards, methodologies and templates. Works closely with the Enterprise Planning and the Organizational Development teams to enhance the change capability across BCIT.
  • Creates and manages change management strategies and approaches from inception through post implementation.
  • Establishes and applies structured change management tools and processes that support the adoption of programs, projects and operational changes. Continuously evaluates and improves change management processes and procedures.
  • Develops the framework, processes and tools to enable Change management assessments, including stakeholder analysis, impact analysis, change readiness, sponsor engagement readiness and change resistance.
  • Develops and supports the execution of change-related communication strategies and tactics. Liaises and establishes procedures with BCIT’s Marketing and Communications department for Institutional communications.
  • Provides direction in the development and execution of training plans and user documentation.
  • Coaches and influences change champions, program sponsors and leadership to support bridging the people side of change to the business process changes.
  • Works alongside Human Resources to support managers through job and organizational changes on their teams. Produces speaking points, sensitive team and department communications, and communication plans.
  • Defines, measures and monitors the success of change initiatives.
  • Mentors BCIT staff in change management methodologies and approaches.
  • Manages reporting staff, overseeing and participating in selection, coaching, mentoring, development, performance management and other people-management practices.
  • Promotes an environment of growth by working with staff to create learning plans; identifying training and development opportunities; and ensuring the team receives the support they require to grow.

  • Bachelor’s degree with a focus on business, technology, marketing or communications.
  • 8 years of progressive experience working in a project environment, with an emphasis in leading and delivering large change management programs or initiatives for large technology implementations.
  • Professional certification in change management discipline, such as PROSCI or equivalent.
  • Experience managing change in a large and complex post-secondary or public sector organization is highly desirable.
  • experience in planning, managing, tracking and reporting change activities for large programs.
  • Strong communication and interpersonal skills. Able to summarize communications for executive consumption and has business acumen and experience presenting to senior leaders of organizations.
  • Experience working with confidential and sensitive information and conducting confidential conversations related to organizational changes.
  • Demonstrated experience supporting organizations through job changes. Has a solid understanding of how people go through a change and the change process.
  • Experience implementing change in a unionized environment is an asset
  • Flexible and adaptable; able to work in ambiguous situations
  • Forward looking with a holistic approach
  • Excellent leadership and team-building skills. Builds strong and trusted relationships with key stakeholders, can work collaboratively with and through others.
  • Strong business acumen and understanding of organizational issues and challenges
  • Excellent analytical, problem solving, negotiating, facilitating and decision-making skills
  • Strong attention to detail and ability to multi-task.
Additional Information
Benefits – Why you’d love working with us

  • Competitive pay
  • Minimum of twenty-five days of vacation
  • Competitive employer-paid extended health and dental plan – take a look at our benefit plans!
  • Defined benefit pension plan with employer contributions
  • Flexible hybrid work arrangements available
  • Professional Development funds and resources
  • Access to most BCIT Flexible Learning courses free of charge
  • Wellness and Employee Assistance programs
  • Complimentary membership with free access to the Fitness Centre, Gymnasium, and more

BCIT values diverse experiences, ideas, cultures and perspectives and is committed to fostering a diverse and inclusive workplace. As an equal opportunity employer, we encourage applications from members of all groups experiencing barriers to equity. If you require accessibility accommodations during any part of the application or hiring process, please contact so we can best support you. Please note that all applications must be submitted via the careers page portal, email applications will not be accepted.

The British Columbia Institute of Technology acknowledges that our campuses are located on the unceded traditional territories of the Coast Salish Nations of xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh).
Position Details

Posting Category Management
School/Service Area Information Technology Services
Campus Location Burnaby campus
Bargaining Unit Management
Job Status Regular
Full-Time/Part-Time Full-Time
Number of Vacancies 1
Anticipated Start Date 09/05/2023
Anticipated End Date
Competition Information

Competition Number 23M95
Competition Open Date 06/17/2023
Competition Close Date
Open Until Filled? Yes
Quicklink for Posting

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * What is the highest level of education attained?
    • GED
    • High School Diploma
    • Certificate
    • Diploma
    • Associates Degree
    • Bachelors Degree
    • Masters Degree
    • PHD
  2. * How many years of experience do you have in this type of position?
    • 0-1
    • 1-2
    • 3-5
    • 6-9
    • 10+
  3. * What is your salary range expectation?

    (Open Ended Question)

  4. * All positions at BCIT require on campus presence at the applicable campus location(s). This means the successful candidate must be able to and willing to relocate to the Lower Mainland. Please select from the following that best describes your situation:
    • I currently reside in the Lower Mainland
    • I do not currently reside in the Lower Mainland, however I am willing and able to relocate if found to be the successful candidate
    • I do not currently reside in the Lower Mainland and I am unwilling to relocate

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents