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Marketing & Digital Specialist

Position Details

Position Information

Position Title Marketing & Digital Specialist
Who We Are
At BCIT, putting people at the core of everything we do is paramount. This idea is the foundation of BCIT’s People Vision, which describes the Institute’s goals and priorities in respect to our people. In a complex and uncertain world, it’s vital our people feel valued, supported and connected. BCIT champions a culture of innovation and global progress through people’s imagination and creativity. With a competitive compensation package, great work-life balance, and career advancement opportunities, see why we’ve earned the title of one of BC’s Top Employers for over ten years running.

BCIT values diverse experiences, ideas, cultures and perspectives and is committed to fostering a diverse and inclusive workplace. As an equal opportunity employer, we encourage applications from members of all groups experiencing barriers to equity. If you require accessibility accommodations during any part of the application or hiring process, please contact so we can best support you. Please note that all applications must be submitted via the careers page portal, email applications will not be accepted.

The British Columbia Institute of Technology acknowledges that our campuses are located on the unceded traditional territories of the Coast Salish Nations of xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh).

Position Summary
BCIT’s Marketing & Communications (MarComm) department is seeking two (2) regular, full-time Marketing and Digital Specialist. Reporting to the Marketing Manager, this position is key to the realization of brand and communications goals set forth in BCIT’s Strategic Plan. This includes the development and execution of leading edge digital marketing strategies; analyzing and transforming data into optimizations that drive student recruitment; and providing marketing expertise to BCIT’s CRM implementation and solutions. The Specialist will drive solutions for data capture, customer journey mapping, and content strategy.

The Marketing and Digital Specialist works closely with a client portfolio in the BCIT community(including Schools and Administrative areas), developing and executing innovative marketing communications plans and products, pursuing recruitment targets, and leveraging CRM and data to create customized digital solutions. The Specialist will develop and contribute to advertising, collateral, event coordination, communications, digital and social media, customized lists, and other tactics.

Responsible for their assigned portfolio, the Specialist implements stellar account and project management practices, providing recommendations and solutions, driving projects from start to finish.
Duties & Responsibilities

Account Management and Client Service:
  • Manages a portfolio as a single-point of contact representing MarComm with assigned stakeholders, building proactive business partnerships to guide, develop, and execute innovative and strategic marketing and communications solutions to achieve BCIT’s objectives, building brand affinity and driving student recruitment.
  • Forms project teams with a variety of MarComm contributors. Manages project timelines and critical paths, timely and consistent communication with stakeholders, and reporting.
  • Works with multi-departmental groups in problem identification and resolution often with complex and confidential enrolment strategies and data, and makes recommendations inappropriate courses of action.

Digital Marketing:
  • Develops and project manages strategy and content for paid, earned, and owned digital marketing while ensuring synergy across tactics and campaigns.
  • Collaborates with agency and internal partners to develop strong, integrated campaigns and media strategies with the relevant analysis and business context to support decisions and drive brand objectives.
  • Responsible for internal and external email marketing. Creates, implements, and manages email marketing campaigns and lists, testing and reporting
  • Applies best practices in CRM and customer analytics to segment our audiences and design customized campaigns, delivering optimized messages to the right audience at the right time across channels.
  • Shapes and implements an interim institute CRM program, leveraging available tools, analyzing data, mapping communications and messaging along the customer lifecycle and recruitment funnel, building effective engagement strategies.
  • Shapes implementation of the enterprise CRM project’s application to marketing and communications initiatives and campaigns.
  • Provides recommendations and implementation of automations to ensure timely and relevant communications across platforms.
  • Optimizes online properties (e.g. campaign landing pages, social media channels) for customer experience and SE
  • Working closely with data sources across the institute and agencies, reports, analyzes results, and optimizes digital strategies and tactics
  • Creates and executes social media strategy, aligning with the digital strategy, develops and curates content for Institute social media accounts
  • Monitors digital trends and experiments with new digital tools.
  • Manages the student blogger and influencer program.

Marketing and Communications Products and Services:
  • Works with the assigned school contact(s) on the design and implementation of annual marketing and communications plan(s).
  • With the Manager, leads the development of innovative and strategic marketing and communications initiatives to meet objectives outlined in the school marketing plans. Implements tactics and reports marketing and campaign KPI scorecards to stakeholders.
  • Works with multiple contributors, taking the lead and project managing the development and execution of initiatives, including marketing campaigns, activations and events, partnership programs, communications and collateral
  • Interviews internal and external stakeholders, conducts market research, and solicits feedback from subject matter experts.
  • Project manages, writes, and proofreads marketing and communications deliverables, aligning with brand and recruitment strategies, including: student recruitment publications, email communications, digital newsletters, social media posts, print and digital advertising, landing pages, etc.
  • Creates briefs and content outlines for marketing deliverables.
  • Provides support for producing video and photographic content, including strategy, talent coordination, on-set support, etc. May capture video and content for social media posts.
  • Drives the documentation process for marketing and communications planning with clients: developing detailed project plans, setting milestones, deliverables, agreed-upon processes and outcomes.

Managing Budgets:
  • Monitors and manages budgets relating to marketing and communications activities outlined in the school marketing plans.
  • Provides updates to stakeholders and MarComm on the status of their allocated marketing/campaign budget.
  • Bachelor’s degree in a discipline such as business administration or marketing and communications, plus specialized training courses in an appropriate discipline.
  • Current specialized training and courses in digital marketing, analytics, CRM, social media, digital advertising, search engine optimization (SEO), and project management
  • Two years general experience plus four years practical current experience in a similar position.
  • Proven ability to deliver creative and innovative marketing solutions, from ideation to activation in market.
  • Must have excellent oral, written, and presentation skills.
  • Proven ability to establish and maintain effective working relationships by exercising tact and diplomacy while maintaining the highest levels of customer service.
  • Must possess well-developed account and project management, organization, and problem-solving skills. Must be detailed oriented.
  • Working knowledge of CRM tools and customer databases, SEO, and Google Analytics.
  • Demonstrated know-how of effective social media use, engagement and management, including current experience planning and writing for social media platforms, developing content calendars, and reporting KPIs
  • Experience with web Content Management Systems (CMS) such as WordPress.
  • Solid Microsoft Office skills plus working knowledge of email marketing platforms such as Industry Mail out, and Adobe Acrobat
  • Exceptional understanding of CRM, acquisition strategies and tactics
  • Working understanding of related digital disciplines such as User Experience, Content Strategy and Creation, Production, etc.
  • Demonstrated ability to work under pressure, meet tight deadlines and effectively handle changing priorities.
Additional Information
Benefits – Why you’d love working with us

  • Competitive pay
  • Minimum of fifteen days of vacation
  • Competitive employer-paid extended health and dental plan – take a look at our benefit plans!
  • Defined benefit pension plan with employer contributions
  • Flexible hybrid work arrangements available
  • Professional Development funds and resources
  • Access to most BCIT Flexible Learningcourses free of charge
  • Wellness and Employee Assistance programs
  • Complimentary membership with free access to the Fitness Centre, Gymnasium, and more
Salary Range Pay Grade 10; $61,268 to $66,481 per annum
Additional Salary Information
External hires are initially placed at the minimum of the salary range with set progressions to the maximum as per the Collective Agreement. Salary prorated based on percentage and term of appointment.
Position Details

Posting Category Administration
School/Service Area Marketing and Communications
Campus Location Burnaby campus
Bargaining Unit BCGEU Support Staff
Job Status Regular
Full-Time/Part-Time Full-Time
Number of Vacancies 2
Anticipated Start Date 06/19/2023
Anticipated End Date
Competition Information

Competition Number 22B45
Competition Open Date 04/20/2022
Competition Close Date
Open Until Filled? Yes
Quicklink for Posting

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. What is the highest level of education attained?
    • GED
    • High School Diploma
    • Certificate
    • Diploma
    • Associates Degree
    • Bachelors Degree
    • Masters Degree
    • PHD
  2. How many years of experience do you have in this type of position?
    • 0-1
    • 1-2
    • 3-5
    • 6-9
    • 10+

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents